Shipping Policy

Last updated: September 16, 2026

Thank you for shopping with Sparkles & Paws! We’re a small boutique, and we appreciate every order that comes our way. We carefully pack each order and want your goodies to arrive safely and as quickly as possible.

Order Processing

Orders are typically processed and prepared for shipment within 2–4 business days, excluding weekends and holidays.

During new releases, holidays, sales, or other especially busy periods, processing may take a little longer. We appreciate your patience while we carefully prepare your order.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order and the shipping options available for your delivery address.

Any promotional or free-shipping offers will be subject to the terms stated with that promotion.

Estimated Delivery

Delivery times shown at checkout are estimates provided by the applicable shipping carrier and begin after your order has been processed and shipped.

Once a package has been transferred to the shipping carrier, delivery timing is outside the direct control of Sparkles & Paws. Weather, holidays, carrier delays, and other circumstances may affect delivery.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as quickly as possible. We will gladly make the correction if your order has not already been processed or shipped.

Sparkles & Paws cannot guarantee that an address can be changed after an order has entered the shipping process.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed or Missing Packages

If your tracking information shows that your package is delayed or still in transit, we recommend allowing additional time for the carrier to complete delivery.

If your package appears to be lost, please contact us and we will help you determine the appropriate next steps with the shipping carrier.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier. Packages are sometimes marked delivered shortly before they physically arrive.

We will always do our best to help, but Sparkles & Paws cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the shipping carrier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please keep the damaged item and all original packaging and take photos of the item, packaging, and shipping container. This information may be needed to resolve the issue or submit a claim with the shipping carrier.

We’ll work with you to make it right.

Local Pickup

When local pickup is offered at checkout, customers will receive notification when their order is ready.

Please wait until you receive your “Ready for Pickup” notification before arriving to collect your order.

Pickup instructions, location, and any applicable pickup hours will be provided with your order confirmation or pickup notification.

Purchases at The Collective Boutiques

This Shipping Policy applies to orders placed directly through the Sparkles & Paws online store.

Purchases made in person at The Collective Boutiques are completed through The Collective Boutiques and are subject to the store's applicable policies and procedures.

Contact Us

If you have questions about an order or shipment, please contact Sparkles & Paws.

Sparkles & Paws
2656 Mount Olive Road
Mount Olive, AL 35117