Return & Exchange Policy

We hope you love everything you purchase from Sparkles & Paws! Because we are a small, independently owned boutique, we carefully select our merchandise and maintain a return policy that allows us to take care of our customers while keeping our inventory fresh.

Online & Direct Sparkles & Paws Purchases

Items purchased directly from Sparkles & Paws may be returned or exchanged within 14 days of purchase or delivery.

To be eligible for a return or exchange:

  • Items must be unworn, unused, unwashed, and in original condition.

  • All original tags and packaging must be attached or included.

  • Proof of purchase is required.

  • Items must be free of pet hair, odors, stains, or other signs of wear.

Approved returns will be issued as store credit. Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Clearance or sale merchandise

  • Personalized or customized items

  • Hair accessories and other items that cannot be resold for hygiene reasons

  • Gift cards

  • Seasonal merchandise marked “Final Sale”

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We’ll work with you to make it right.

Please keep the item, original packaging, and shipping materials until we have had an opportunity to review the issue.

Purchases Made at The Collective Boutiques

Purchases of Sparkles & Paws merchandise made at The Collective Boutiques are subject exclusively to The Collective Boutiques' return and exchange policies.

Sparkles & Paws operates as a vendor within The Collective Boutiques, and transactions completed through The Collective are processed by the store. Returns, exchanges, credits, and other purchase adjustments for those transactions must therefore be handled directly through The Collective Boutiques in accordance with its policies.

Sparkles & Paws cannot independently process a return or refund for a purchase completed through The Collective Boutiques.

Returning an Online Purchase

Please do not send merchandise back without first contacting us regarding your return.

Approved returns may be mailed to:

Sparkles & Paws
2656 Mount Olive Road
Mount Olive, AL 35117

Please package your return securely. We recommend using a trackable shipping method, as Sparkles & Paws cannot be responsible for return packages lost in transit.

A Little Note From Us

We’re a small boutique, and every purchase truly matters to us. If there’s a problem with your order, please reach out. We want you to be happy with your Sparkles & Paws experience and will always do our best to help.

Sparkles & Paws reserves the right to decline returns that do not meet the requirements of this policy.